I am Ramy Shalaby
Section Head at Telecom Egypt
Driving backend development and telecom operations with secure, scalable systems and strong team leadership.
Name: Ramy Shalaby
Birth date: 14 Jan 1985
Profile: Section Head & Backend Developer at Telecom Egypt
Email: ramy.shalaby11@gmail.com
Phone: (0100) 073-3730
Languages: English – Arabic
Technical Skills
About me
I am a dedicated and detail-oriented Section Head and Backend Developer with a strong passion for clean code, scalable architecture, and secure web applications. With over 5 years of experience in PHP and Laravel, I have delivered robust solutions for eCommerce, HR, and telecom systems while leading teams and coordinating technical delivery.
In my current role at Telecom Egypt, I oversee backend development processes, mentor technical staff, and ensure high availability for mission-critical systems. I enjoy solving complex problems, optimizing performance, and continuously improving workflows to deliver efficient, secure, and maintainable software.
Always eager to learn and grow, I stay updated with the latest Laravel features and best practices. I thrive in collaborative environments where leadership, code quality, and clear communication are valued.
Resume
Summary
Ramy Shalaby
Experienced Section Head and Laravel Developer with over 5 years of hands-on experience designing, developing, and maintaining web applications. Proficient in PHP, Laravel ecosystem, RESTful APIs, MySQL, and modern development workflows. Proven ability to lead technical teams, deliver telecom solutions, and transform business requirements into scalable, secure systems.
- Alexandria, Egypt
- ramy.shalaby11@gmail.com
Career Highlights
- Lead backend delivery for Telecom Egypt projects with strong stability and operational uptime.
- Built scalable Laravel applications for eCommerce, HR, CRM, and telecom workflows.
- Improved application performance and collaboration through clean architecture, code review, and team mentorship.
Technical Skills
- Laravel, PHP, MySQL, REST API design, MVC architecture
- Backend optimization, middleware, secure authentication, DevOps support
- Team leadership, performance tuning, agile delivery, telecom systems
Professional Experience
Section Head
2024 - Present
Telecom Egypt
- Started at Telecom Egypt in 2017 as Sales Representative and Senior Sales Representative.
- Promoted to Supervisor in 2020, leading sales operations, team performance, and customer escalations.
- Advanced to Section Head in 2024, overseeing backend development for telecom operations with a focus on reliability and security.
- Manage a cross-functional engineering team, mentor developers, and coordinate project delivery.
- Design and optimize REST APIs, middleware, and database architecture for mission-critical systems.
Senior Backend Developer
2019 - Present
- Developed and maintained scalable Laravel applications for eCommerce, HR management, and CRM systems.
- Integrated third-party APIs for payments (Stripe, PayPal), SMS, and email notifications.
- Created role-based access control systems using Laravel middleware and policies.
- Oversaw the efficient use of production project budgets ranging from $2,000 - $25,000.
Customer Care Coordinator
Jan 2008 - Apr 2010
Egypt Network
- Coordinated between Egypt Network and providers (TE-DATA, LINK.NET, EGYNET) to deliver customer service.
- Collaborated with sales, accounting, and support teams to manage customer cases and close issues.
- Followed up with providers during service installation and monitored performance targets.
- Reviewed provider invoices, recorded customer requests, and prepared required reports.
Sales Team Leader
Mar 2007 - Nov 2007
United International
- Assigned tasks to sales team members and followed up to ensure objectives were met.
- Reviewed customer payments and acted as a liaison for the organization.
- Presented company products to the sales team and coached members on sales strategy.
- Improved team efficiency and effectiveness to achieve required targets.
